eBay Protected Me As A Seller! Ebay Removed Low DSR
A little while ago, a buyer who shall not be name, left “positive” feedback complaining that there was not as many stamps as he expected in the lot he bought from me. The lot I was selling was a small mixture and the description mentioned that “all stamps are shown in the picture below”. There was no more than 20/25 stamps, so it was quite obvious. Unfortunately I had stumbled upon a buyer that can’t be bothered to read or one that expects things that don’t exist.
Although the feedback was green, I had a hunch he slammed me on the detailed star rating (DSR). And as a matter of fact a little while later I received this email from eBay:
“Thanks for being a great seller. eBay has protected your seller performance status.
You received multiple low detailed seller ratings or claims from a small number of buyers, which is inconsistent with your excellent performance on eBay. We have excluded these ratings from consideration in your performance evaluation.”
Ebay removed low DSR from my account. I must admit that I was quite surprise. eBay, for long, was known to let their sellers fend for themselves. So I have to say thank you ebay.
Since this first instance, I have received this same email a second time. This time another buyer who didn’t read emails: buyer paid full shipping before I had a chance to send the correct amount with revised/discounted shipping cost. I had to refund him the extra he paid PRIOR to shipping. Then he complained about shipping costs. Go figure. Of course his feedback were false positive and he slammed me on the DSR rating. eBay stepped in (without me having to do anything by the way) and removed his rating).
I am an honest seller, I always combine shipping to the lowest cost possible, I provide all the pictures needed and I answer questions. After that, not much I can do if buyers imagine things. So Thank you ebay for stepping in from time to time.
Have you had similar experience? Did Ebay Removed Low DSR on your account?